Telus International Rater Practice Exam

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How should dangerous or illegal instructions be treated in results?
Correct Answer:
Not Appropriate; banned by policy and should be avoided or reported.
Explanation:
The main idea is to keep results safe by not including dangerous or illegal instructions at all. Sharing or even hinting at actionable steps can put people at risk, encourage wrongdoing, or violate policy. The right approach is to refuse and remove such content, and, when possible, report it to the appropriate platform or authorities. Instead, offer safe alternatives: general safety principles, legal and ethical considerations, or guidance that points users toward lawful, harmless information without revealing any how-to details. Including with a warning still leaves the harmful content accessible or learnable, and summarizing it can inadvertently repeat or condense the dangerous steps. Accepting it in any context implies that some level of risk is permissible, which isn’t appropriate.

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