TDC Licensed Clinical Social Worker (LCSW) Practice Exam

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During an initial assessment with a new client whose heavy alcohol use is noted, the client questions the social worker's credentials. What should the social worker do FIRST?
Correct Answer:
Provide the client with honest information regarding social worker's credentials.
Explanation:
Building trust starts with transparency about who is providing the help. When a new client questions a social worker’s credentials, the first step is to share honest, clear information about licensure and qualifications. This shows respect for the client’s autonomy, addresses in-the-moment concerns, and helps establish a safe, collaborative foundation for assessment and treatment. Explain your current credentials: your license status, the scope of practice those credentials authorize, and any relevant certifications. If appropriate, offer to share the license number or provide contact information for the licensing board so the client can verify independently. This openness reduces doubt and demonstrates competence, making it easier for the client to engage. If the client still has concerns after the credentials are explained, you can then explore their feelings about seeking help and discuss treatment goals and boundaries. Confrontation or deflection isn’t helpful at this stage, and giving evasive responses would likely undermine trust and the therapeutic alliance.

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