ServiceNow CTA Practice Questions - ServiceNow Certified Technical Architect Exam

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A customer's CMDB has unreliable Configuration Item identification, with duplicates appearing for the same physical server. Which capability should the architect prioritize first?

Increase the discovery schedule frequency to reduce drift Implement and tune the Identification and Reconciliation Engine (IRE) with correct identifier rules and data-source precedence Disable Service Graph Connectors and rely only on Discovery Switch the CMDB tables from extending cmdb_ci to standalone tables

Correct Answer:

Implement and tune the Identification and Reconciliation Engine (IRE) with correct identifier rules and data-source precedence

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