Salesforce Business Analyst Practice Questions - Salesforce Certified Business Analyst Exam

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A BA is documenting the current state for an Order-to-Cash process. What is the primary purpose of capturing the current state before designing the future state?

To preserve the current state forever in Salesforce To establish a baseline that exposes pain points and informs the future-state design To force the business to keep their existing process To fulfill an audit-only requirement

Correct Answer:

To establish a baseline that exposes pain points and informs the future-state design

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