Qualtrics XMP Practice Questions - Qualtrics XM Professional Certification (XMP) Exam

In the closed-loop action model, what distinguishes the inner loop from the outer loop?

Inner loop happens within Qualtrics; outer loop happens in other systems Inner loop is automated; outer loop is manual Inner loop is frontline follow-up with an individual respondent; outer loop is structural change addressing root causes across many respondents Inner loop is for Detractors; outer loop is for Promoters

Correct Answer:

Inner loop is frontline follow-up with an individual respondent; outer loop is structural change addressing root causes across many respondents

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