Publix ACSM, CSM, CSTL Interview Practice Test

What is the final step in resolving a price discrepancy between online and shelf prices?

Verify price in system. Correct either the system or shelf tag. Notify pricing team. Track trends.

Correct Answer:

Track trends.

Explanation:

Tracking trends after correcting a price discrepancy is about closing the loop and enabling ongoing control. Once you verify the price and fix the mismatch in the system or on the shelf tag, monitoring data over time lets you see whether similar discrepancies reappear and where they’re coming from. This trend analysis helps identify patterns—such as certain products, times of day, or supplier feeds—that repeatedly cause mismatches, so you can address root causes and adjust processes to prevent future issues. While verifying the price and making the correction are essential immediate steps, the final, ongoing step is to track trends to ensure long-term alignment and continuous improvement.

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