MPI Manitoba Class 5 Knowledge Test

Customer claims that, the body lotion she had received was empty. What is the process you follow?

Just queue the return Advise the customer to share the images through Contact us form from any E-mail ID of his. Advise the customer to share the email ( Issue description along with the image of the product through Contact us form (Customer has to send the E-mail from the same E-mail ID from which he had placed an order). Queue the return after confirming the policy

Correct Answer:

Advise the customer to share the images through Contact us form from any E-mail ID of his.

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