Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

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You start a case for a client who has a right. It was necessary to immediately reduce the remaining entitlement terms, but this did not happen. You have to fix this problem. What ought you to do?

Set the entity type to case Set the allocation type Configure an entitlement channel Create a record creation and update rule

Correct Answer:

Set the allocation type

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