Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

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The administrator of Dynamics 365 Customer Service, you. Cases are created automatically from emails. Emails are reportedly no longer being turned into cases, according to users. What might be the reason?

The workflow process has been deactivated The solution has not been published Your user ID does not have permission to run the process effectively The Dynamics Flow process is not running

Correct Answer:

The workflow process has been deactivated

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