Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

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Dynamics 365 for Customer Service is implemented by a business. A case is given to you. By mistake, you close the case before finishing your task. You must make sure you have the resources to continue working on the case. What ought you to do?

Reactivate the case Clone the case Change the status reason to In Progress Reassign the case

Correct Answer:

Reactivate the case

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