KSD Practice Questions - Kanban System Design (KMP I) Exam

In STATIK, what is the practical difference between INTERNAL and EXTERNAL sources of dissatisfaction?

Internal sources are technical bugs; external sources are HR complaints Internal sources come from people inside the service (overtime, rework, conflict); external sources come from customers and stakeholders (missed dates, quality, predictability) Internal sources are board issues; external sources are policy issues There is no meaningful distinction — they are treated identically

Correct Answer:

Internal sources come from people inside the service (overtime, rework, conflict); external sources come from customers and stakeholders (missed dates, quality, predictability)

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