ITIL Foundation V5 Practice Questions - ITIL Foundation (Version 5) Exam

Which statement best distinguishes a product from a service in ITIL Version 5 terms?

A product is a configured set of resources; a service enables value co-creation by facilitating outcomes for consumers A product is always tangible; a service is always delivered only by a human agent A product is owned by the customer; a service is owned by the regulator A product is used only during design; a service is used only during support

Correct Answer:

A product is a configured set of resources; a service enables value co-creation by facilitating outcomes for consumers

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