ITIL 4 SRM Practice Questions - ITIL 4 Practitioner Service Request Management Exam

Which of the following BEST distinguishes a service request from a change in ITIL 4?

Service requests cost the customer; changes are free Service requests are pre-defined, pre-approved, and standard; changes add, modify, or remove components that could affect services and require change authorization Service requests must always be automated; changes must always be manual Service requests can only originate from end users; changes can only originate from the CAB

Correct Answer:

Service requests are pre-defined, pre-approved, and standard; changes add, modify, or remove components that could affect services and require change authorization

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