ITIL 4 SRM Practice Questions - ITIL 4 Practitioner Service Request Management Exam

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A user calls the service desk and says, 'My laptop will not connect to the corporate Wi-Fi and I cannot work.' How should this be handled?

As a service request, because the user is requesting Wi-Fi As an incident, because there is an unplanned interruption to the user's service As a change, because Wi-Fi configuration must be modified As a problem, because it is unclear what is broken

Correct Answer:

As an incident, because there is an unplanned interruption to the user's service

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