ITIL 4 SRM Practice Questions - ITIL 4 Practitioner Service Request Management Exam

What is the stated purpose of the Service Request Management practice in ITIL 4?

To restore normal service operation as quickly as possible after an unplanned interruption To support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner To assess, authorize, and manage all changes to the live IT environment To capture, store, and share knowledge across the organization to improve decision-making

Correct Answer:

To support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

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