ITIL 4 SLM Practice Questions - ITIL 4 Practitioner Service Level Management Exam

What is an Underpinning Contract (UC)?

A back-up SLA used only when the primary SLA fails A legally binding contract between the service provider and an external third-party supplier whose work supports SLA delivery An internal agreement between IT operations and the service desk A subordinate clause within the corporate-level SLA

Correct Answer:

A legally binding contract between the service provider and an external third-party supplier whose work supports SLA delivery

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