ITIL 4 SLM Practice Questions - ITIL 4 Practitioner Service Level Management Exam

What is an Operational Level Agreement (OLA)?

A legally binding contract with an external supplier An agreement between the service provider and an internal team or function that supports an SLA An agreement between two customers sharing a service A regulatory commitment imposed by a government body

Correct Answer:

An agreement between the service provider and an internal team or function that supports an SLA

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