ITIL 4 SLM Practice Questions - ITIL 4 Practitioner Service Level Management Exam

Which of the following BEST defines a Service Level Agreement (SLA)?

A documented agreement between a service provider and a customer that identifies both the services required and the expected level of service A legally binding contract between two external companies for cloud capacity An internal commitment between two IT teams supporting the same service A statement of work signed between a service provider and a hardware reseller

Correct Answer:

A documented agreement between a service provider and a customer that identifies both the services required and the expected level of service

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