ITIL 4 SL Practice Questions - ITIL 4 Strategic Leader Exam

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A business unit wants a custom workflow that sits outside the enterprise operating model because it is under deadline pressure. What is the best DPI response?

Approve the exception to avoid delaying the unit Reject the request because standards can never be challenged Evaluate the request against agreed scope, control criteria, and intended outcomes Let the unit decide because it owns the budget

Correct Answer:

Evaluate the request against agreed scope, control criteria, and intended outcomes

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