ITIL 4 SL Practice Questions - ITIL 4 Strategic Leader Exam

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Regional service teams keep making inconsistent approval decisions about vendor tools. What should leadership define to clarify who can decide what?

A decision-rights model with supporting policies and controls A larger incident queue for unresolved requests Separate local procedures for each region A single technical standard with no exceptions

Correct Answer:

A decision-rights model with supporting policies and controls

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