ITIL 4 SL Practice Questions - ITIL 4 Strategic Leader Exam

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A CIO wants to stop departments from launching overlapping improvement initiatives that consume the same specialists. Before detailed planning starts, what should she establish first?

A clear vision, desired outcomes, and scope boundaries for improvement A fixed list of projects for the next three years A weekly CAB for every initiative Individual team productivity targets

Correct Answer:

A clear vision, desired outcomes, and scope boundaries for improvement

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