ITIL 4 Problem Mgmt Practice Questions - ITIL 4 Practitioner Problem Management Exam

What is the ITIL 4 definition of a workaround?

A permanent fix delivered through a standard change A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available A configuration baseline used during release management A risk treatment plan signed off by the service owner

Correct Answer:

A solution that reduces or eliminates the impact of an incident or problem for which a full resolution is not yet available

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