ITIL 4 Problem Mgmt Practice Questions - ITIL 4 Practitioner Problem Management Exam

In ITIL 4, what is the precise definition of a problem?

An unplanned interruption to a service or reduction in the quality of a service A cause, or potential cause, of one or more incidents A problem that has been analyzed but has not been resolved A solution that reduces or eliminates the impact of an incident

Correct Answer:

A cause, or potential cause, of one or more incidents

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