ITIL 4 Problem Mgmt Practice Questions - ITIL 4 Practitioner Problem Management Exam

To restore normal service operation as quickly as possible after an incident To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors To ensure that changes are recorded, evaluated, authorized, prioritized, planned, tested, implemented, documented, and reviewed in a controlled manner To capture demand for incident resolution and service requests