ITIL 4 MSF Practice Questions - ITIL 4 Specialist Monitor, Support And Fulfil Exam

Which of the following BEST describes the relationship between incidents and problems in ITIL 4?

A problem is always identified before the incident it causes An incident is a symptom; a problem is the underlying cause or potential cause Problems and incidents are the same concept described from different perspectives An incident record must always be closed before a problem record can be opened

Correct Answer:

An incident is a symptom; a problem is the underlying cause or potential cause

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