ITIL 4 MSF Practice Questions - ITIL 4 Specialist Monitor, Support And Fulfil Exam

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A major incident is declared for a critical payment processing outage. Which activity should the major incident management team focus on FIRST?

Conducting the post-incident review Identifying the root cause and permanent fix Restoring the service as quickly as possible Documenting a known error in the known error database

Correct Answer:

Restoring the service as quickly as possible

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