ITIL 4 MP Practice Questions - ITIL 4 Managing Professional Exam

Which situation is the best example of shift-left in support?

Requiring every incident to be escalated to problem management Giving service desk analysts scripts and knowledge articles so they can resolve more incidents at first contact Moving all incidents to a weekly CAB meeting Reducing monitoring so fewer events are raised

Correct Answer:

Giving service desk analysts scripts and knowledge articles so they can resolve more incidents at first contact

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