ITIL 4 MP Practice Questions - ITIL 4 Managing Professional Exam

In CDS, what is the main purpose of a shift-left approach?

To move all decision-making to senior leadership To resolve work earlier in the flow by enabling the people closest to demand To outsource front-line support to cheaper providers To postpone difficult issues until a major release

Correct Answer:

To resolve work earlier in the flow by enabling the people closest to demand

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