ITIL 4 IM Practice Questions - ITIL 4 Practitioner Incident Management Exam

How does ITIL 4 distinguish a problem from an incident?

A problem is a high-priority incident; an incident is a low-priority problem A problem is a cause, or potential cause, of one or more incidents A problem is an incident that has been escalated to a manager A problem is any incident that breaches an SLA

Correct Answer:

A problem is a cause, or potential cause, of one or more incidents

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