ITIL 4 IM Practice Questions - ITIL 4 Practitioner Incident Management Exam

What is the purpose of the Incident Management practice in ITIL 4?

To identify and document the root cause of recurring service failures To minimize the negative impact of incidents by restoring normal service operation as quickly as possible To authorize and control all changes to services and configuration items To handle routine user requests for new services and standard service changes

Correct Answer:

To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

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