ITIL 4 IM Practice Questions - ITIL 4 Practitioner Incident Management Exam

What is the ITIL 4 definition of an incident?

A planned interruption to a service during a release window An unplanned interruption to a service or reduction in the quality of a service A formal request from a user for something to be provided Any change of state that has significance for the management of a configuration item

Correct Answer:

An unplanned interruption to a service or reduction in the quality of a service

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