ITIL 4 DPI Practice Questions - ITIL 4 Strategist Direct, Plan And Improve Exam

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A business unit requests premium 24x7 support for a low-criticality internal app because "more service is always better." Which response best reflects ITIL 4 DPI thinking?

Approve it because more support always creates more value Evaluate the expected outcomes, costs, and risks for both the provider and the consumer before deciding Reject it because low-criticality services never justify extra support Move the decision to the service desk manager only

Correct Answer:

Evaluate the expected outcomes, costs, and risks for both the provider and the consumer before deciding

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