ITIL 4 DPI Practice Questions - ITIL 4 Strategist Direct, Plan And Improve Exam

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A hospital IT leadership team says it wants to "improve patient discharge speed" and immediately starts comparing workflow tools. According to ITIL 4 DPI, what should happen first?

Select the tool with the strongest automation features Rewrite all operational procedures Translate the direction into measurable objectives for the service relationship and discharge process Benchmark competitors before setting any targets

Correct Answer:

Translate the direction into measurable objectives for the service relationship and discharge process

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