ITIL 4 CI Practice Questions - ITIL 4 Practitioner Continual Improvement Exam

What is the primary output of step 2 ('Where are we now?') of the ITIL Continual Improvement Model?

A signed-off business case A baseline assessment of current maturity, capability, and performance A list of approved improvement initiatives A communication plan for stakeholders

Correct Answer:

A baseline assessment of current maturity, capability, and performance

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