ITIL 4 CDS Practice Questions - ITIL 4 Specialist Create, Deliver And Support Exam

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A support center has rising attrition, increased rework, and more sick leave after months of overtime. Which action is most likely to improve employee satisfaction and service performance together?

Raise daily closure targets to create urgency Track well-being drivers and remove recurring pain points in the workflow Replace team retrospectives with stricter attendance controls Limit analysts to one specialization so scheduling is easier

Correct Answer:

Track well-being drivers and remove recurring pain points in the workflow

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