ITIL 4 CDS Practice Questions - ITIL 4 Specialist Create, Deliver And Support Exam

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An acquired team prefers formal documentation and staged approvals, while the existing digital team uses rapid experiments and lightweight collaboration. Friction is slowing a shared service launch. What is the best response?

Force both teams to adopt the digital team's habits immediately Keep the teams separate until after go-live Establish shared working agreements based on risk, value, and mutual respect Measure only individual productivity to avoid cultural debates

Correct Answer:

Establish shared working agreements based on risk, value, and mutual respect

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