ITIL 4 CDS Practice Questions - ITIL 4 Specialist Create, Deliver And Support Exam

Access More Questions

A cloud provider depends on two senior engineers for releases, troubleshooting, and support knowledge. Vacation periods regularly slow delivery. What should the service manager do first to improve roles, skills, and competencies?

Create a competency map, clarify role expectations, and cross-train the team Increase incident escalation thresholds so fewer issues reach specialists Move all release approvals to the CIO Outsource first-line support immediately

Correct Answer:

Create a competency map, clarify role expectations, and cross-train the team

Access more questions from this quiz

Continue to ITIL 4 CDS Practice Questions - ITIL 4 Specialist Create, Deliver and Support Exam for more practice questions and the full quiz experience.

Access More Questions