ITIL 4 CDS Practice Questions - ITIL 4 Specialist Create, Deliver And Support Exam

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A retail bank is reorganizing delivery teams around end-to-end services rather than separate database, network, and application departments. Incident handoffs have been delaying restoration and improvement work. Which organizational structure would best support the CDS service value stream?

Service-aligned, cross-functional teams with accountability for outcomes Separate technology silos with their own local optimization targets Ad hoc crisis teams formed only when a major incident occurs A structure where suppliers own services and internal teams own only contracts

Correct Answer:

Service-aligned, cross-functional teams with accountability for outcomes

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