ITIL 4 CAI Practice Questions - ITIL 4 Specialist Collaborate, Assure And Improve Exam

Which of the following is a key metric used in Relationship Management to gauge the health of a customer relationship?

Net Promoter Score (NPS) and customer satisfaction surveys Mean time to restore service Patch compliance percentage across managed devices Number of change requests raised per quarter

Correct Answer:

Net Promoter Score (NPS) and customer satisfaction surveys

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