ITIL 4 BRM Practice Questions - ITIL 4 Specialist Business Relationship Management Exam

Which formula best captures the Trusted Advisor model of trust building?

Trust = (Credibility + Reliability + Intimacy) divided by Self-Orientation Trust = (Power + Legitimacy + Urgency) divided by Risk Trust = (Competence + Authority) multiplied by Frequency Trust = (Empathy + Time) divided by Cost

Correct Answer:

Trust = (Credibility + Reliability + Intimacy) divided by Self-Orientation

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