IT4IT 3 Foundation Practice Questions - IT4IT 3 Foundation (OGIT-101) Exam

Which best describes the IT4IT 3 view on customer (consumer) experience as a measurable outcome?

It is not measured Customer experience is treated as a measurable outcome supported especially by R2F (catalog, request, fulfillment) and D2C (operational quality), with feedback loops to S2P and R2D It is measured only by financial reports It is not part of the IT4IT scope

Correct Answer:

Customer experience is treated as a measurable outcome supported especially by R2F (catalog, request, fulfillment) and D2C (operational quality), with feedback loops to S2P and R2D

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