ISO IEC 20000 Foundation Certification

The Service Management System (SMS) Certification aims directly at a particular result. What is the desired result?

Identifying non-conformances within the organization Reducing the cost of the SMS while maintaining Furnishing evidence of an effective qualty management system by an independent third party Obtaining evidence of qualified personnel by an Independent third party

Correct Answer:

Furnishing evidence of an effective qualty management system by an independent third party

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