ISO 20000 Lead Implementer Practice Questions - PECB ISO IEC 20000 Lead Implementer Exam

Which of the following is a realistic benefit of implementing an SMS based on ISO/IEC 20000-1?

It guarantees that no service failure will ever occur It removes the need for any supplier contracts because all services are brought in-house It improves alignment between services and business needs and provides a consistent, continually improving approach to service management It exempts the organization from other regulatory and contractual obligations

Correct Answer:

It improves alignment between services and business needs and provides a consistent, continually improving approach to service management

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