ISO 20000 Lead Implementer Practice Questions - PECB ISO IEC 20000 Lead Implementer Exam

ITIL is a certifiable standard and ISO/IEC 20000-1 is informal guidance, so organizations certify against ITIL The two are competing standards, and an organization must choose one and reject the other ITIL replaces ISO/IEC 20000-1 for organizations that operate data centres ITIL provides best-practice guidance on how to perform service management, while ISO/IEC 20000-1 specifies certifiable requirements that ITIL practices can help an organization meet