ISO 20000 Lead Implementer Practice Questions - PECB ISO IEC 20000 Lead Implementer Exam

Which statement best defines a "service" in the context of service management?

A physical product sold to a customer together with a warranty A means of delivering value to customers by facilitating the outcomes they want to achieve An internal IT process that keeps infrastructure components operational A legally binding contract between an organization and its supplier

Correct Answer:

A means of delivering value to customers by facilitating the outcomes they want to achieve

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