ISO 20000 Lead Auditor Practice Questions - PECB ISO IEC 20000 Lead Auditor Exam

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An organization provides email hosting for internal users and also delivers managed desktop support to an external client. When defining the SMS scope under ISO/IEC 20000-1, what must the organization consider?

Only the external client services, because internal services are exempt from the SMS The services, the organization delivering them, and the interested parties and their requirements, whether services are provided internally or externally Only services that generate direct revenue for the organization Only services supported by outsourced suppliers, since in-house services carry no risk

Correct Answer:

The services, the organization delivering them, and the interested parties and their requirements, whether services are provided internally or externally

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