ISO 20000 Lead Auditor Practice Questions - PECB ISO IEC 20000 Lead Auditor Exam

In service management terminology, how is a 'service' best defined?

A physical product sold to a customer with an accompanying warranty Any software application hosted by the IT department A means of delivering value to customers by facilitating outcomes they want to achieve, without the customer having to manage the specific costs and risks A contractual penalty clause that applies when availability targets are missed

Correct Answer:

A means of delivering value to customers by facilitating outcomes they want to achieve, without the customer having to manage the specific costs and risks

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