ISO 20000 Lead Auditor Practice Questions - PECB ISO IEC 20000 Lead Auditor Exam

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Which quality management principle, embedded in ISO/IEC 20000-1, describes the cycle of planning activities, implementing them, checking results, and acting on the findings?

The Deming cycle (Plan-Do-Check-Act) The MoSCoW prioritization method The five-stage ITIL maturity scale The V-model of service validation

Correct Answer:

The Deming cycle (Plan-Do-Check-Act)

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