ISO 20000 Lead Auditor Practice Questions - PECB ISO IEC 20000 Lead Auditor Exam

What is the primary purpose of a service management system (SMS) based on ISO/IEC 20000-1?

To guarantee that no service incidents will ever occur in the organization To provide a framework of policies, processes, and controls that enables an organization to plan, deliver, and continually improve services that meet requirements To replace all existing IT tools with a single integrated service management platform To certify individual IT staff members as competent service managers

Correct Answer:

To provide a framework of policies, processes, and controls that enables an organization to plan, deliver, and continually improve services that meet requirements

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