Intercom Certification Practice Questions - Intercom Certification (Intercom Academy) Exam

When should a teammate close a conversation in Intercom?

Immediately after sending the first reply to keep the inbox empty Only when the issue has been fully resolved for the customer Whenever the conversation has been open for more than 24 hours After tagging the conversation, regardless of resolution

Correct Answer:

Only when the issue has been fully resolved for the customer

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